Which service essential would you rely on to determine the client's goals before starting service?

• A. Connect
• B. Consult
• C. Create
• D. Complete

Answer: (B)

Consultation is where you gather the client’s goals, preferences, and constraints before any service. It involves asking about the desired results, lifestyle, maintenance, and any past chemical history, then listening carefully to plan how to achieve those goals. This step sets realistic expectations and aligns the service plan, timing, and products with what the client wants, reducing surprises and boosting satisfaction. The other steps support the process but don’t focus on defining goals: connecting helps build rapport, creating implements and executes the plan, and completing wraps up with aftercare. So, the best choice for determining goals before starting is the consult.