Which of the following strategies is NOT a suggested Connect strategy?

• A. Use the guest's name
• B. Prebook an appointment
• C. Introduce yourself to the guest
• D. Give the client helpful direction

Answer: (B)

The thing being tested is which actions are about connecting with a guest in the moment. Using the guest’s name personalizes the interaction, making the guest feel seen and valued. Introducing yourself to the guest sets a friendly, approachable tone and helps build rapport. Giving the client helpful direction shows attentiveness and hospitality, reducing any confusion and making the visit smoother. Prebooking an appointment, while important for planning and future visits, focuses more on securing future business than on strengthening the immediate connection. It’s a practical step, but not a direct move to foster the personal connection in the moment, so it isn’t considered a Connect strategy.