Which is an open-ended question?

• A. Is your skin dry?
• B. Do you like your current hair color?
• C. What final results do you want to see in your hair?
• D. You haven't had a facial for a while, right?

Answer: (C)

Opening a conversation with questions that invite detail helps you truly understand what the client wants. Open-ended questions encourage the client to describe goals, preferences, and concerns in their own words, which you can then use to tailor the service.

The best choice is the one that asks the client to articulate their desired outcome in detail: what final results they want to see in their hair. This invites a description of texture, length, shine, color, and overall style, giving you a clear picture of the direction you should take and how to plan the process and products to achieve it.

The other options are closed-ended questions, which typically require a yes/no or a single-word answer. They don’t prompt the client to share specifics about their goals or expectations, making it harder to build a precise service plan or to uncover subtle preferences.