Which component is part of verbal communication rather than nonverbal?

• A. Eye contact
• B. Posture
• C. Tone of voice
• D. Facial expression

Answer: (C)

Tone of voice shows how the spoken words are delivered and carries meaning beyond the exact words themselves. Verbal communication includes not only the words you say but also how you say them—intonation, pitch, volume, and pace—which all come through your voice while speaking. This helps convey friendliness, confidence, or urgency, which is especially important when greeting a client or explaining a styling step. The other cues—eye contact, posture, and facial expression—are conveyed without speaking and fall under nonverbal communication. So tone of voice is the best fit as part of verbal communication because it is a vocal feature that accompanies spoken language.