Paraphrasing to summarize the meaning of what has been communicated is known as:

• A. Using tact
• B. Reflective listening
• C. Using overtones
• D. One-way communication

Answer: (B)

Reflective listening is a form of active listening where you restate the client's words in your own words to confirm you understood their meaning. In practice, you paraphrase what they’ve said and may also acknowledge how they feel about it, ensuring you’ve captured their preferences before moving forward. This approach helps prevent miscommunication and shows you’re really listening, which is especially important in hairstyling where details matter. Tact is about choosing words carefully to avoid offense, overtones refer to implied meanings, and one-way communication is simply giving information without checking for understanding—none of these involve the deliberate restatement of the client’s message that defines reflective listening.